Senator Francis Tolentino.
MANILA – Senator Francis Tolentino has on Monday warned Meralco of a possible class suit arising from excessive electric bills amid the pandemic that whipped up a storm of public outcry.
On Monday’s hybrid online public hearing of the Committee on Energy, Tolentino warned Manila Electric Co. (Meralco) on the possibility of facing a class suit if it will not be able to fully explain to the public the reasons behind the obtrusive electric bill shock that angered many.
“I would like to remind Meralco that there are provisions in Section 102 of Republic Act 7394, the Consumer Act of the Philippines, stipulating the liability of the service provider for service quality imperfection,” he said.
Some consumers were particularly shocked to find out their electric bills jumped three-fold or more from their original monthly rates even when most of Metro Manila and the entire island of Luzon was under enhanced community quarantine (ECQ) before or through the months of March, April, and May.
The former MMDA chair explained that Meralco may be hauled in court under the provisions of Article 102 of Consumer Protection Act that deals with the liability for service quality imperfection of any service provider.
The said provision also states that the service supplier may be held responsible for any imperfection of its service or whatever inconsistency in which consumers may be reimbursed of the amount they paid or deducted from their succeeding bills. (MTVN)