AirAsia assures guests’ safety on travel

AirAsia assures guests’ safety on travel

MANILA, 24 July 2020 — As AirAsia gradually resumes its services to select domestic and international destinations, guests are assured of enhanced safety after their health and well-being throughout their entire journey. 

AirAsia adopts a multi-layered approach to safety to provide a secure, affordable and convenient experience for guests from check-in to their destination. With emphasis on safety on board AirAsia came up with the installation of powerful high efficiency particulate air (HEPA) filters that effectively clean cabin air. The airline also introduces new technology to make contact-less flying a reality.

CEO for AirAsia Philippines Ricky Isla said, “AirAsia has always put people and their safety first. Our innovations have gone beyond new products and digital solutions to include new protocols for a safer journey. Over and above local and international travel regulations, guests can confidently fly with us again.”

Contactless Self Check-in

AirAsia’s self check-in kiosks at airport terminals were designed for contact-less transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code that will activate the kiosks automatically.

To initiate a contact-less transaction at kiosks, guests are advised to check-in first on the AirAsia mobile app or website. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which is always on “active mode” to read QR codes.

Guests may also self check-in seamlessly on the mobile app or website 14 days up to 1 hour before the scheduled departure time. Meanwhile, AirAsia’s mobile app will be enhanced further so that guests may scan their passports with the app, for a more streamlined user experience, a seamless and contact-less self check-in process. Other features such as travel visa scanning capabilities are already in the planning stage.

Safety on Ground

AirAsia check-in counters at the Ninoy Aquino International Airport (NAIA) Terminal 3 are equipped with physical distancing markers. All passengers are directed to wear face masks before entering the airport terminal, the airport vicinity and the aircraft. Only passengers with confirmed bookings will be allowed inside the terminal to avoid overcrowding.

Health screening stations and thermal scanners will be placed at several stations including entry points and boarding gates. Physical distancing is strictly enforced using floor markings at queuing locations such as check-in counters, immigration, baggage x-rays, and boarding gates. Hand sanitizers are available at common areas of the terminal.

Contact-less boarding procedures will also be implemented. Passengers are encouraged to use e-boarding passes to minimize face-to-face interactions. Cabin disinfection is done before and after every flight. Further, the airline has strict zone boarding procedures to ensure efficient movement.

AirAsia’s ground and cabin crew are in their personal protective equipment (PPE) while on-duty, inside the airport vicinity, and on-board the aircraft. Daily disinfection is practiced, especially in crowded places and high-touch surfaces such as check-in counter tops, counter computers and peripherals, wheelchairs, kiosks, among others.

The International Air Transport Association stated that with effective safety measures in place, “the risk of transmission on board aircraft is low. Mask-wearing by passengers and crew will reduce the already low risk.”

Ground and cabin crew have been adequately trained in identifying and handling passengers showing symptoms, to be endorsed to authorities. Protocols for in-flight medical incidents are also in place.

Safety Upon Arrival and Other Measures

During disembarkation, guests will deplane by row. Physical distancing measures are in place and floor markings near the conveyor belt will serve as a guide. Hand sanitizers are available at key areas.

For in-flight meals, guests are requested to pre-book online in order to be served onboard. In-flight purchase of meals is temporarily put on hold, to lessen physical interaction in transit. Cabin crew handling in-flight menu items wear extra protective gear for added safety.

AirAsia has also updated its cabin baggage allowance. Guests are now allowed two (2) pieces of cabin baggage not exceeding a total of 7kg in weight.

All of AirAsia’s enhanced safety measures are highlighted through various channels: at the airport on digital and freestanding signage and are for strict implementation. It closely monitors developments in safety and reserves the right to announce further policies accordingly.

Follow AirAsia on Twitter (@AirAsia) and Facebook ( for the latest updates, or contact their customer support team at

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