PLDT Inc., Smart telco assure subscribers continued internet connectivity during 5-day maintenance activity

PLDT Inc., Smart telco assure subscribers continued internet connectivity during 5-day maintenance activity

MANILA — The PLDT Inc. and Smart telecommunications has advised its subscribers of emergency maintenance activities that will be conducted on Asia-America Gateway submarine cables beginning Friday, September 25 to 30, 2020.

At the same time, PLDT and Smart gave subscribers an assurance that the said maintenance activities will not in whatever way affect internet connectivity.  

“Emergency maintenance activities will be conducted on the Asian American Gateway (AAG), one of PLDT’s international cable systems, from Friday, 25 September 2020 8:00 a.m. to Wednesday, 30 September 2020 5:00 a.m. (Philippine Standard Time),” the telco firm said in a press statement.

The AAG is a 20,000-kilometer long fiber optic cable network that connects the Philippines and other countries to the US. It supports services such as broadband Internet and broadband applications.

The AAG “has informed PLDT that emergency maintenance activities will be conducted on AAG submarine cables in the waters of Hong Kong SAR from Saturday, 26 September 2020 9:00 AM to Wednesday, 30 September 2020 5:00 AM (Philippine Standard Time),” Smart said.

As it is, PLDT and Smart explained that they have identified alternative cable systems to continue providing services to their subscribers.

“We wish to assure PLDT and Smart customers of continued internet connectivity all throughout,” Smart said.

“We have identified alternative cable systems to keep our connectivity resilient,” it added.

It also said they have also adopted measures such as traffic rerouting and local caching, ensuring that most frequently downloaded content is located in the Philippines.

“Students can still do their online studies and exams, and users in homes and businesses can go about their normal internet-based activities during this time,” Smart added. (Elami Go)

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