MANILA – Amigo, a new on-demand delivery service, was launched on Thursday and touted its “fairly-priced” service and accessibility through a “convenient” mobile application (app).
In a virtual presser, Matthew Siy Cha, founder and president of Amigo, said the app was inspired by the “hard work” of countless Filipinos and was established to “extend a helping hand to all of our stakeholders.”
“Amigo is more than just a business for us—we want it to be a reliable partner who goes the extra mile for Filipinos,” Cha said.
Amigo was touted to put customer convenience as a “top priority” by reducing the booking process to as few steps as possible, flexible booking times, and allowing options for both cash and cashless transactions through cash on delivery, credit/debit card, and PayMaya.
To ensure package security, Amigo provides real-time tracking of its riders and has a security code feature to ensure that packages arrive “at the right locations and to the right people.”
For its users having trouble in using the app, the Amigo Chat provides real-time communication with its riders or a customer support agent and allows sending location or images within the app itself.
For its partner merchants, it provides the same features as customers aside from special promos and pricing, weekly analytics reports, and a “dedicated account manager” to facilitate and cater to its needs.
For its riders, Amigo provides them with the “Amigo Wallet” feature where they receive their earnings in real-time after every delivery, with no processing time.
Through integration with PayMaya, its riders may also top up and withdraw their cash online.
It also touted its incentive program dubbed “AmiGoals” to help riders gain extra earnings, create competition, and help them stay motivated.
Application, registration, training, and verification for its riders will all be performed online to ensure safety amid the pandemic.
Project Move Inc., the parent company of Amigo, began planning the business model of Amigo in December 2019, noting that the rest of 2020 was spent developing, testing, and refining, the platform while ensuring its operations are “efficient and scalable for business sustainability.”
For those interested in joining the platform as a rider, it accepts those with motorcycles, cars, and bikes “for all delivery needs.” (PNA)
