Lapid seeks to create gov’t mobile app to provide, facilitate information, services

Lapid seeks to create gov’t mobile app to provide, facilitate information, services

By Ernie Reyes

MANILA — Senator Manuel “Lito” Lapid has filed a bill, which seeks to create
the Transcendent Unified Government Mobile Application (TUGMA), an
online comprehensive portal of each government agency and
instrumentality. It is designed to facilitate the acquisition of
government information, services, or some other benefit.

The portal shall provide the users with basic pieces of information
such as the contact details, requirements, citizen’s charters, news,
bulletins and other helpful information about the country’s major
frontline government services and their associated agencies.

The Government Mobile Application (GMA) shall also be used to redirect
users to specific government applications, websites, or other
platforms to streamline transactions, process requests, provide
information and extend any other beneficial use made possible through
the implementation of modern technologies and systems.

“Batid nating sa buong mundo, tayong mga Pilipino ay kabilang sa mga
pinakamalaking populasyon na gumagamit ng internet at gadgets gaya ng
mobile phones. Sa pamamagitan ng teknolohiya, mabilis na nating
nakukuha ang mga impormasyong kailangan natin. Kaya sa aking panukala,
isinusulong ko na magkaroon ng mobile application na makakatulong para
sa mas mabilis na serbisyo ng mga government agencies, para sa ating
mga kababayan. Mainam din ang mobile app na ito para sa mabilis na
paglalabas ng mga impormasyon mula sa gobyerno,” Pinuno explained.

Senate Bill No. 2207 also states that the Government Mobile
Application (GMAs) shall hereby observe the following uniform
standards and characteristics:

a. Open data and content

b. Usability and user experience

c. Ease of internal and external data exchange

d. Economical use of budget and resources

e. Intelligibility

f. Correctness

g. Efficiency

h. Adaptability

i. Multi-lingual functionality

k. Wide-compatibility and interoperability

l. Any other standard or quality that will be set by the Steering Committee

The Department of Information and Communications Technology (DICT)
meanwhile shall prescribe a standardized framework of data and data
infrastructure which shall be observed among government agencies and
instrumentalities and shall facilitate the efficient exchange of data
in a useful format based on common standards.

“Napakalaking bagay na magkaroon tayo ng maasahang mobile application
na magbibigay sa atin ng mga mahahalagang impormasyon kasama na riyan
ang mga benepisyong binibigay ng iba’t-ibang ahensya at serbisyong
maaring ibigay ng gobyerno para sa publiko. Kasama rin sa layunin
natin ang pagsasa-aayos ng mga transaksyon ng mga frontline agencies.
Magagawa ang mga ito sa pamamagitan ng paggamit ng teknolohiya gaya ng
isang mobile application na TUGMA na syang magtutulay sa iba’t-ibang
ahensya at magiging sentralisadong pagkukunan ng mga impormasyong
kailangan ng publiko,” Pinuno added.

In practice, TUGMA will enable our citizens to access government
frontline services, especially those that cater to the poor,
disadvantaged, and marginalized, through the app removing the need to
physically troop to the offices and fall in line. In this time of the
COVID-19 pandemic, a platform like TUGMA will definitely minimize
physical contact and interaction and stem the spread of the disease.
This will be highly beneficial for those who apply for financial or
medical assistance to agencies or institutions such as the DSWD, DOH,
PCSO, and PAGCOR, and also for transactions involving multiple offices
and interlocking requirements such as those in the BIR, Register of
Deeds, and the licensing and permitting operations of LGUs.

The bill also enumerated some of the services and features of TUGMA:

a. Provide information and details regarding the different national
agencies, local government units and their frontline programs
including the services that they offer, their contact information,
addresses, service requirements and citizen’s charters;

b. Enable its users to apply, register, or otherwise avail of
frontline government services and other facilities by being directed
to specific applications, websites, or platforms that directly cater
to their needs;

c. Facilitate government transactions by streamlining appointments
with government offices and the processing of documents, papers,
reports, certificates, deeds, information and other requests;

d. Contain or provide access to information regarding available public
services, facilities, functions and other benefits of the government

The Philippine Identification System, otherwise known as the
Philippine Identification System Act, shall be integrated with TUGMA
and shall form as the basis for registering and authenticating the
identity of a particular person for purposes of using the TUGMA and to
ensure security and privacy. (AI/MTVN)

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