MANILA – The Anti-Red Tape Authority (ARTA) on Wednesday launched its first ARTAmbayan outpost that can receive reports from citizens regarding fixers and poor public service in government offices.
The first ARTAmbayan is located at Barangay Pinyahan along Magalang Street in Quezon City.
ARTA director general Jeremiah Belgica said the outpost aims to empower citizens as they make the agency’s services more accessible to the public.
The ARTAmbayan can handle concerns and complaints on-site for citizens who have limited access to technology to file their complaints against fixers and red tape in public offices.
Belgica said ARTA will be launching more outposts in fixer-prone areas in Metro Manila.
“The ARTAmbayan that you see today is not just the work of a barangay, of an LGU (local government unit), but a collaboration of various government agencies that see the need to take seriously our problem on fixers and red tape,” he said.
Belgica also called on national government agencies and LGUs to pursue better regulations and a whole-of-nation approach in delivering public services. (PNA)