By Junex Doronio
November 12, 2022
CEBU CITY — Witnessing the conditions of stakeholders in processing their papers, the newly-installed Bureau of Customs-Port of Cebu District Collector Elvira Cruz has immediately instituted sweeping reforms for their benefit.
Among the reforms was the speedier processing of documents, particularly in the releasing of goods declarations.
“We are all human. We do not want to wait; and if we have to wait, we want to wait comfortably. We are public servants, and we are sworn to serve our stakeholders properly without any hassle. That’s the best customs service we can give,” Cruz stressed.
On her first day of office, Cruz noticed the stakeholders outside the Port of Cebu building’s entrance waiting for their released documents.
This prompted her to order the Enforcement and Security Service (ESS) to allow the processors inside and provide chairs in the lobby for their convenience.
She also directed all division heads to fast-track transactions and accommodate direct follow-ups from stakeholders to avoid delays and inconvenience.
Cruz said her decisive action is in line with the trade facilitation mandate of the BOC as she vowed to bring changes in the Port of Cebu that promote the welfare of the transacting public. (ai/mtvn)