By Junex Doronio
OLONGAPO CITY — In line with the Bureau of Customs’ intensified efforts to deliver enhanced performance and quality service to the public, the BOC-Port of Subic under the leadership of District Collector Maritess “Meeks” T. Martin successfully hurdled the first Internal Quality Audit (IQA) prior to surveillance.
The two-day audit on March 14-15 resulted in zero major and minor conformity and seven (7) opportunities for improvement (OFI) which the Top Management, Process Owners, Document Controllers, and the rest of the Port accepted with a promise to adapt and comply immediately.
“Audit findings are to be taken seriously. These are rooms for improvement that in their long course will benefit us all here at the Port and eventually transcend to the ultimate satisfaction of our stakeholders,” Martin noted.
The IQA was conducted by the Interim Internal Quality Management System (IIQMS) auditors led by Mr. Joseph G. Escasio.
During the opening conference, the overview of the audit as well as the Port accomplishment highlights was presented.
The IIQMSO Auditors revisited all the processes and manuals of the Port. This is to ensure that procedures and processes are all maintained to a high standard and to be able to continuously improve our system and the services being offered.
Martin expressed her sincerest gratitude to each and every one in the Port who has exerted their time and effort.
“There might be a relapse in some areas, so some maintained standards, some a step but in the end, we must remember that we are all in this together transversing the triumphant journey of glories,” Martin stressed.
She also aired her utmost gratitude to all the Auditors and coordinators for taking the time to visit and share their knowledge and advice for the betterment of the Port.
Inspired by the reforms and innovations of the BOC, Martin promised to stay true to her commitment to continuing to promote transparency and gain public trust and confidence and urge all the men and women of the Port to never stop striving for excellence.
(I. Amigo/MTVN)
