GLOBE BEGINS RESTORATION WORK IN TYPHOON-HIT AREAS

Outages due to commercial power failure

Globe has begun restoration work in a few areas in Metro Manila and Northern Luzon affected by service disruptions due to commercial power failure following the devastation of Typhoon Carina and the enhanced southwest monsoon.

As of 9 a.m. Thursday, over 90% of Globe’s Mobile sites in Metro Manila were up and running, with few facilities down due to power outages. None of the 3G sites were affected.

In Northern Luzon, more than 95% of 2G, 3G, LTE and 5G sites were operational.

“As the weather has improved and floods have subsided, our personnel are now working on quickly restoring services in the few isolated areas that experienced disruptions in their call, text and data services,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

Globe has not recorded any damage to network infrastructure.

“Overall, our network remains intact and stable, providing communications services critical to relief and recovery operations in typhoon-hit areas. It is proof that our network resilience efforts work,” Crisanto added.

Globe earlier prepositioned personnel and equipment in areas forecast to bear the impact of the typhoon and habagat to ensure quick response in case of network emergencies.

The weather system, which dumped non-stop rains across Luzon Wednesday, brought catastrophic flooding to major roads and villages in Metro Manila and other parts of Luzon.

It intensified into a super typhoon Wednesday afternoon before weakening into a typhoon just before making landfall in Taiwan.

At the height of the devastation, Globe extended connectivity support to customers, giving Globe Prepaid and TM users free calls, texts and data, and extending due date extension to Mobile and Broadband Postpaid customers.

Globe’s telehealth provider KonsultaMD also provided one free video consultation voucher valid for one time use within one month via the code ALAGANGGLOBE.

Globe customers may send help to severely affected families by donating their Globe Rewards points via the GlobeOne app.

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

#AlagangGlobe extends support to affected customers

Globe’s network and core services are operational amid non-stop rains and floods brought by Typhoon Carina and the southwest monsoon.

On Wednesday, call, text and data services in areas affected by the typhoon remained operational, with isolated cases of interruption due to commercial power outages. Globe has also prepositioned personnel for quick response in case of any network emergency.

“We would like to assure our customers that our network is ready for any potential impact of the typhoon and the enhanced habagat on our infrastructure. Our network facilities across the country are built for resilience, with generators and batteries on standby in case of commercial power outages,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

Rains continued to batter Metro Manila and other parts of Luzon Wednesday due to the effects of Carina, which also worsened the impact of the southwest monsoon. This has caused persistent rains and widespread flooding, shutting down major roads around the metro.

According to PAGASA, expect moderate to intense rains over various areas in the western portion of Luzon until Thursday. Malacañang has suspended work in government and  classes in all levels in Metro Manila, while private companies have allowed workers to work from home.

The public is advised to stay updated and get verified weather reports. Globe provides free data access to the website of the National Disaster Risk Reduction and Management Council (NDRRMC).

#AlagangGlobe

Globe has also provided connectivity support and other forms of aid for residents in affected areas. Globe Prepaid and TM customers are getting free unli calls and texts  to all networks, free 100MB of data for internet surfing and other apps, and another 100MB for Facebook, Viber and more valid for one day.

Globe At Home Prepaid WiFi users in areas stricken by the typhoon and habagat, meanwhile, received free 5GB of data that they may use within three days. Globe GFiber Prepaid users were given seven days of promo extension, allowing them to use connectivity services for free for one full week.

Globe Postpaid and Globe At Home customers, meanwhile, were granted extended payment due dates to cushion the economic impact of the storm. Globe At Home Postpaid customers also received 15GB of shareable data.

Globe’s telehealth provider KonsultaMD is also providing customers in affected areas one free video consultation with a general practitioner. This offer, valid for one time use within one month, can be accessed via the code ALAGANGGLOBE.

Valid for 1 time use for 1 month

Globe is ready to deploy Libreng Tawag, Libreng Charging and Libreng WiFi stations in affected areas where communication services may be affected.

Customers are encouraged to support relief efforts by donating their Globe Rewards points via the GlobeOne app.

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

Globe has prepositioned its personnel and supplies in Luzon as Typhoon Carina continues to intensify monsoon rains.

“Our facilities are equipped with generators and alternative backup power sources to ensure steady power supply and prevent commercial power outages from affecting the delivery of connectivity services,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

According to PAGASA, expect moderate to intense rains over various areas in the western portion of Luzon until Thursday.

Globe is also on standby for the possible deployment of Libreng Tawag, Libreng Charging and Libreng WiFi Services in areas where the storm may cause power and service outages.

Affected residents are reminded to make their own preparations, including storing food, water and medicine, readying first aid kits, emergency light sources and batteries, and charging their mobile devices.

To help customers access timely and verified weather updates, Globe provides free data access to the website of the National Disaster Risk Reduction and Management Council (NDRRMC). Globe would also like to remind the public to get their information from legitimate and trusted news sources to make sure they get vetted weather information, and heed warnings sent by the agency via SMS alerts.

For more information on Globe’s disaster response operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

Globe AT HOME has partnered with XIAOMI, a global leader in accessible quality technology, to bring exclusive online offers catering to the needs of modern Filipino households.

Together with XIAOMI’s innovative devices, Globe AT HOME aims to provide the best value for fiber connectivity that helps build intelligent homes and enhance the digital experience of its customers.

Until August 31, new GFiber Prepaid subscribers will receive a P500 XIAOMI voucher with every successful application. This initiative provides affordable and reliable internet solutions while granting access to XIAOMI’s wide range of intelligent devices.

Follow this simple process to get the e-gift certificate:

• Redeem the promo code via Globe Rewards, no points required. Search “P500 XIAOMI voucher with NEW GFiber Prepaid Application” in the Rewards catalog.
• Alternatively, find the promo code on marketing materials available on https://XIAOMIstoreph.com/, the official XIAOMI Facebook page, and select XIAOMI authorized stores nationwide.
• Enter the promo code in the “referral code” field when applying for GFiber Prepaid. To apply, simply go to globe.com.ph or the GlobeOne app.
• Receive the P500 XIAOMI voucher via SMS within three business days of installation.

GFiber Prepaid boasts numerous benefits, including high-speed internet up to 50 Mbps for as low as P23 per day over 30 days, reloadable UNLI Internet with no monthly bills, no contract, and a quick installation process within 24 hours.

Existing Globe AT HOME subscribers are also in for a treat with a 10% discount on select XIAOMI items.

The process to claim this discount is straightforward:

• Redeem and get the registration link via Globe Rewards without needing any Rewards points. Search for “10% discount on XIAOMI” in the Rewards catalog.
• Register your Globe AT HOME account details, whether GFiber Plan postpaid or GFiber Prepaid, in the provided form.
• Within 5-7 business days, XIAOMI will send instructions via email to access the exclusive page offering the discount.

“We are committed to bringing the best value and technology to our customers. Through our partnership with XIAOMI, we aim to empower more households with high-quality internet and cool devices, making intelligent homes a reality for many Filipinos,” said Abigail Cardino, VP and Head of Brand Management for Globe’s Broadband Business.

“XIAOMI is excited to partner with Globe AT HOME to bring our innovative and practical technology to Filipinos, making their daily lives more convenient and enjoyable,” said Tomi Adrias, Head of Marketing at XIAOMI Philippines.

#PanahonNa para sa mabilis at sulit na UNLI Internet! Apply through https://gfiberprepaid.globe.com.ph/ or the Globe One app to begin creating an intelligent home.

Globe welcomes President Ferdinand Marcos Jr’s vow to enhance connectivity in the country, including leveraging tower-sharing and initiating policy reforms for faster and more efficient network expansion.

In his State of the Nation Address Monday, Marcos promised to “harness the concept of common towers” and pave the way for “policy reforms and streamlined processes” – steps that Globe has been espousing in various fora to improve connectivity.

Digitalization, the President said, should also become the new standard in Philippine schools as a critical component of uplifting the country’s education system.

“Globe thanks the President for giving priority to enhancing the country’s connectivity infrastructure in his SONA. Our goals are well-aligned, and we look forward to our sustained collaboration with the government and other stakeholders to bring to fruition our parallel vision of a digitalized nation,” said Ernest Cu, Globe President and CEO.

He cited how Marcos’ SONA targets echo Globe’s initiatives, including optimizing the use of common towers to make network builds more capital-efficient.

Globe has also been pushing for policy reforms, including amendments to the outdated National Building Code to classify the internet as a basic necessity, remove lease fees for in-building solutions, and mandate the provision of space for telco infrastructure in buildings and real property developments.

The company has also been calling for the full and effective implementation of Executive Order No. 32, which streamlines the permitting process for telco infrastructure.

Globe’s initiatives to bring connectivity to Geographically Isolated and and Disadvantaged Areas (GIDA) also complements the government’s efforts to connect remote areas to the internet. To date, Globe’s network has reached over 500 GIDAs across the country.

Globe also provides affordable connectivity for Filipino homes, including GFiber Prepaid, which was rolled out in line with the company’s advocacy for digital inclusion. GFiber Prepaid provides fiber-fast connectivity with no monthly bills and no lock-up periods.

“The government can count on Globe to be its constant ally in advancing the country’s digitalization goals. We’re ready to work together on necessary policy reforms and collaborate more closely so that every Filipino experiences the life-changing benefits of reliable connectivity,” said Cu.

Globe is a member of the Private Sector Advisory Council (PSAC), a platform where private sector leaders directly interface with the President to collaborate on projects and reforms that will advance economic growth and uplift Filipino lives.

To learn more about Globe, visit https://www.globe.com.ph/.

Globe continues to demonstrate its unwavering commitment to online safety and protection, sustaining its efforts to block access to child pornography and illegal gambling sites.

In the first half of 2024, Globe successfully intercepted 1,718 domains and 190,167 URLs related to child pornography, a substantial rise from the 1,295 domains and 129,652 URLs blocked during the same period in 2023.

Similarly, Globe intensified its crackdown on illegal gambling sites, deactivating 2,726 domains in the first six months of 2024, compared to 1,828 in the same period the previous year.

Since the initiation of its #MakeITSafePH campaign in 2017, Globe has actively aligned its initiatives with the Anti-Child Pornography Act of 2009 (Republic Act 9775), which mandates internet service providers (ISPs) to deploy technologies that prevent access to or transmission of child pornography.

“Globe is focused on creating a safer online environment for all, especially for children. Our increased efforts to restrict access to harmful content reflect our dedication to upholding the highest standards of online safety,” said Anton Bonifacio, Globe’s Chief Information Security Officer and Chief AI Officer.

Globe’s commitment to this cause is further underscored by its investment of over $2.7 million in advanced content filtering systems to enhance its capabilities in detecting and blocking illegal content.

The company also collaborates closely with various organizations, including the Department of Information and Communications Technology (DICT), Department of Justice (DOJ), Philippine Chamber of Telecommunications Operators, and non-government organizations to bolster child protection online.

Globe’s proactive measures are crucial in addressing this alarming trend, highlighted by a study from the US-based National Center for Missing and Exploited Children (NCMEC), which identified the Philippines as a leading source of Online Sexual Abuse and Exploitation of Children (OSAEC) content.

The company’s initiatives are not limited to preventing access to harmful content. Through its #MakeITSafePH campaign, Globe undertakes comprehensive educational programs and awareness activities designed to empower users with the knowledge and tools needed to protect themselves online.

Globe’s endeavors aim to foster a culture of digital responsibility and ensure a safer internet experience for all Filipinos.

To learn more about Globe, visit https://www.globe.com.ph/.

Eyes expansion to more destinations in Q3

Mobile leader Globe has launched its VoLTE (Voice over LTE) roaming capabilities, commencing with partners across Asia and the US. This innovative solution ensures that Globe customers can enjoy uninterrupted high-quality voice calls and text messaging even as foreign networks phase out their legacy 2G and 3G infrastructure.

As of July, Globe has brought VoLTE roaming to key destinations like Japan via Softbank, Australia via Optus, Hong Kong via CSL, Taiwan via Taiwan Mobile, Macau via CTM,  and T-Mobile & AT&T in the USA.

Italy is also in the pipeline via TIM and Wind.

VoLTE allows users to leverage LTE networks for high-definition voice calls, texts, and simultaneous mobile data usage without relying on older technologies. It provides uninterrupted connectivity, faster call setup, and the ability to use voice and data concurrently – all at no extra cost beyond regular roaming rates.

“Traveling abroad should not mean being cut off from life back home. With VoLTE roaming, Globe ensures that our customers stay fully connected wherever they are, whether making calls for real-time updates or receiving important text notifications such as OTPs from their most-used apps.  The last thing they should worry about is losing communication,” said Paula Rivera-Castillo, Head of Globe International Business.

Without VoLTE roaming capabilities, Globe customers may face connectivity challenges such as the inability to make voice calls and send text messages in countries that have phased out 2G and 3G networks.

To enjoy VoLTE roaming, customers simply need a VoLTE-capable device, an account provisioned for VoLTE, and an LTE signal from Globe’s roaming partners.

Customers are encouraged to check their device compatibility and enable VoLTE in their settings before traveling.

“Traveling abroad should be a delightful experience. With our rapidly expanding global VoLTE roaming footprint, Globe customers can focus on enjoying every adventure, knowing their mobile service has their back,” said Castillo.

Globe has also launched VoLTE roaming with inbound roaming partners in the Philippines, making the service available to travelers.

As mobile networks worldwide continue evolving, Globe is committed to staying ahead of the curve, proactively delivering cutting-edge solutions tailored to the changing customer needs and demands. The VoLTE roaming rollout underscores Globe’s innovative leadership in adapting to technological disruptions in the telecom landscape.

To learn more about Globe VOLTE roaming service, visit glbe.co/VoLTERoaming.

A Crowdstrike software issue has caused a global IT outage affecting Microsoft Windows systems, resulting in service disruptions in some industries and key sectors nationwide.

Globe’s core services, which includes call, text and data connectivity however, remain unaffected.

“The issue was isolated to a few Windows-based workstations that our employees use for work for the most part, and some servers that do not materially affect our core services,” said Anton Bonifacio, Globe Chief Information Security Officer.

Globe has noted a substantial decrease in bank-related spam and scam SMS, highlighting the success of its rigorous anti-fraud measures and strategic collaborations with major financial institutions.

From January to June 2024, Globe successfully intercepted 2,740,012 bank-related spam and scam messages, marking a 43.56% year-on-year decline compared to the 4,855,199 messages blocked in the same period of 2023.

This underscores the effectiveness of Globe’s proactive strategies and robust partnerships with the country’s major banks and financial institutions.

The noteworthy improvement follows Globe’s anti-fraud agreements with the Bankers Association of the Philippines (BAP), encompassing 45 major banks, and various individual players in the finance sector. These collaborations have enabled vigorous and timely data and intelligence-sharing, aligning efforts to prevent and investigate fraud more effectively.

“Our collective efforts with the banking sector have significantly strengthened our fight against spam and scam SMS targeting depositors. By working together and sharing critical intelligence, combined with our enhanced detection and blocking systems, we can now better protect our customers from illegal activities,” said  Anton Bonifacio, Globe’s Chief Information Security Officer and Chief AI Officer.

Globe has allocated approximately US$20 million to enhance its spam and scam SMS detection and blocking systems to prevent fraudulent messages from reaching consumers,

The company operates a 25/7 Security Operations Center that filters out unwanted messages, including app-to-person and person-to-person SMS from international and domestic sources.

Amid this decline, Globe calls on mobile users to remain vigilant amid emerging scam schemes that evade cellular networks, including the use of chat apps and fake cell towers that are able to send messages without telco detection.

To learn more about Globe, visit https://www.globe.com.ph/.

In an era where technology quickly reshapes industries, the finance sector stands on the brink of a major transformation. With the roll-out of the National Strategy for Financial Inclusion and the introduction of Open Finance frameworks, Globe Business has taken a pioneering step to position itself as a leader in digital enablement for the finance sector.

This initiative was showcased in “Breakthrough: A Web Series Introducing a World of Financial Possibilities,” which aims to bring cutting-edge financial technologies to the forefront of business operations and strategy.

The first part of the series was designed to educate financial service institutions on the concept of Open Finance and its potential benefits for their businesses. The second webinar, slated later this month, will focus on fintech, improving backend efficiencies, leveraging CX to grow customer base, and building business resilience through cybersecurity.

“Globe Business is excited to help bring these opportunities to Philippine financial businesses. We commit to providing tailored solutions and technologies that your businesses need to succeed with your Open Finance journey,” said KD Dizon, Head of Globe Business. 

“As we embark on this journey of exploration and discovery, let us open our minds to the possibilities that lie ahead. We at Globe Business are truly excited to empower Filipino businesses with innovation that propels businesses towards growth and drives financial inclusion in the country,” she added.

The webinar addresses specific needs of diverse subsegments within the finance sector, including banking and non-banking institutions, cooperatives, microfinance, insurance, and pawnshops.

This targeted approach ensures that the solutions and strategies discussed are applicable and actionable for businesses at various stages of digital maturity, tailoring insights to the unique challenges and opportunities each segment faces.

The series kicked off with insights from Anatoly “Jing” Gusto, Bank Officer V of Bangko Sentral ng Pilipinas; Imelda “Ida” Tiongson, President and CEO of Opal Portfolio Investments; and Alan Ainsworth, Open Finance Lead of the Cambridge Judge Business School. Each speaker brought a unique perspective on the framework’s principles, its potential for innovation, and the practical challenges of adoption.

The discussions showed that financial institutions actively seek opportunities for upskilling to close gaps in their operations or discover innovative approaches to enhance their existing technology programs.

These businesses are also seeking resources to understand new financial frameworks, the best technological applications, and successful tech transformation stories. By integrating these insights and practices into their operations, they seek to boost their competitiveness in the market.

The “Breakthrough” webinar series represents a significant step forward in Globe Business’ journey toward a more inclusive and technologically adept financial ecosystem. Initiatives like these not only help individual businesses adapt and thrive but also contribute to the country’s financial inclusion and technological advancement.

Sign up to get exclusive Globe Business offers at https://bit.ly/prexclusiveoffer.

Lately, you’ve probably been receiving spam or scam texts. This, even while telcos like Globe have ramped up security measures to block these messages. So, where are all these scam texts coming from, and how are they evading detection? Here’s what you need to know.

The Shift in Scam Tactics

Scammers are now bypassing traditional cellular networks by using internet-based messaging platforms. This shift began after telcos like Globe started blocking all person-to-person SMS with links in September 2022 and then restricted app-to-person SMS.

The crackdown on traditional SMS scams has pushed fraudsters to seek alternative methods and they’ve found ways to get around telco filters.

Internet-Based Messaging Platforms

With the increased security measures on SMS, scammers are now using internet-based messaging platforms to target mobile phone users. Through these apps, they evade cellular networks and even get to use foreign mobile numbers. These platforms include:

• Over the top (OTT) media services or chat apps
• Rich Communication Services (RCS) chats for Android users
• iMessage for Apple users

 

To be safe, never engage with or click links in chat messages with suspicious links, and ignore unsolicited calls from unknown numbers, both foreign and local.

 

Spoofing

Another sophisticated method scammers use is IMSI catchers, or fake cell towers. These portable devices mimic real cell towers to intercept mobile communications. Scammers can then send messages using spoofed sender IDs through the 2G network, making their messages look like official communications from reputable sources.

Spoofed messages often hook you with enticing offers and then instruct you to click links, which then direct you to malicious websites. This is how fraudsters collect your information to pry open your bank accounts or e-wallets.

This technique, known as spoofing, makes it extremely difficult for you to detect the fraud. To help its customers distinguish real customer SMS from spoofed messages, Globe no longer uses links in its official customer advisories.

Stay Informed and Vigilant

Anton Bonifacio, Globe’s Chief Information Security Officer and Chief AI Officer, emphasized that the fresh wave of spam and scam messages do not pass through the cellular network and hence are outside the scope of telco filters.

“Clever fraudsters continue to find ways to get around our security measures. As scammers adapt their tactics, it’s crucial for you to be extra vigilant and stay informed,” said Bonifacio.

Thus, you should always double-check the authenticity of messages, especially those with links, and report any suspicious texts to your mobile provider. You may also activate the spam filter in your device.

By staying vigilant, you can help combat the rise of scam texts and protect yourself from fraud.

To keep you safe from scammers, Globe proactively blocks spam and scam SMS and fraud-linked SIMs in its network. It also continues to invest in the latest technologies and forges strategic partnerships with relevant stakeholders to better protect customers from persistent threats.

If you receive any suspicious message, file a report via Globe’s #StopSpam portal.

To learn more about Globe, visit https://www.globe.com.ph/.

Globe has observed a significant decline in blocked spam SMS messages in the second quarter of 2024 compared to the same period last year, revealing a noticeable shift of illegal activities to other channels as scammers adapt to circumvent anti-fraud measures.

In the second quarter of 2024, Globe intercepted a total of 235,998,731 spam SMS messages, a substantial drop from the 1,104,502,921 messages blocked in the same quarter of 2023. This is a substantial 79% year-on-year (YOY) decline.

So far blocked spam SMS messages in 2024 have been declining, with a 35% decrease from 362,773,894 messages blocked in the first quarter of 2024 compared to the year’s second quarter.

Further supporting this trend, the number of deactivated SIMs reported via Globe’s #StopScam portal from April to June 2024 fell to 504 from 4,054 in the same period the previous year, marking an 88% decrease YoY.

Between the first and second quarters of 2024, the drop was 40%, with the first three months of 2024 recording 841 deactivated numbers. Deactivated numbers include SIMs within the Globe network.

Meanwhile, the total blacklisted numbers from competitor networks are also declining albeit still substantial from 31,078 in the second quarter of 2023 to 11,026 in the second quarter of 2024, indicating a 65% reduction YoY, and a 70% decrease from this year’s first quarter total of 36,549.

“We have observed a consistent decline in spam SMS– those that pass through the cellular network– as we continue to implement stringent filtering systems, including blocking person-to-person SMS with links,” said Anton Bonifacio, Globe’s Chief Information Security Officer and Chief AI Officer.

“We reiterate our advise to our customers to remain vigilant and never engage with any unsolicited message they receive, whether via SMS or chat apps, particularly those with dubious offers,” he added.

Changing scam tactics

While these figures demonstrate the effectiveness of Globe’s current spam filtering systems, they also highlight a change in scam tactics that evade cellular networks.

Currently, there is an increasing threat posed by spoofed SMS, a method that bypasses telecom networks’ spam filters, making detection and prevention particularly challenging.

Spoofing is a technique in which unscrupulous persons or groups impersonate SMS channels to lure unsuspecting victims into sharing personal information or clicking on malicious links, potentially leading to financial losses or compromised data security.

Spoofed SMS uses International Mobile Subscriber Identity (IMSI) catchers or fake cell towers. These devices simulate cell towers to intercept mobile communications within a certain radius, compelling phones to connect and receive spoofed SMS messages directly. These messages do not pass through the cellular network, hence evading telco filters.

Fraudsters are also shifting to over the top media services or chatapps, Rich Communication Services (RCS) chats for Android users, and other Internet-based messaging platforms to send messages to target users even while using foreign numbers or email addresses. These messages also do not pass through the cellular network.

“As we tighten our defenses against spam SMS, we are also aware that scammers are continuously evolving their methods. Globe is committed to staying ahead of these threats by enhancing our security protocols across all channels. Our goal is to protect our customers from fraud, ensuring their trust in our services remains unshaken,” said Bonifacio.

The company is stepping up its efforts to combat fraud by deploying advanced network probes to detect and neutralize IMSI catchers and fake base stations.  It also continues to proactively block SMS with links.

To further bolster its cybersecurity framework, Globe continues to invest in state-of-the-art technologies and strategic partnerships, ensuring robust protection for its customers against emerging threats.

As part of its ongoing commitment to customer security, Globe urges its users to report any suspicious messages or activities to the #StopSpam portal. Globe also educates its customers on safe digital practices to further safeguard them from potential scams.

To learn more about Globe, visit https://www.globe.com.ph/.

Globe’s first ever Campus Connect, an event organized by the Globe Cloud Community, drew 100 top students from seven top partner schools.

The Globe Cloud Community (GCC) recently showcased Globe’s milestones in cloud technology and Information Technology (IT) engineering in its latest initiative, Campus Connect 2024.

The event sought to inspire and empower top talents from 10 partner schools by sharing real-world experience and tools on how to excel in the rapidly evolving fields of cloud computing and IT.

Campus Connect 2024 brought together 100 top students from Far Eastern University, Colegio de San Juan de Letran Calamba, National University, Asia Pacific College, University of Santo Tomas, Mapúa University and the Technological Institute of the Philippines.

At the daylong event, the students learned insights into Globe’s robust multi-cloud strategy, highlighting the integration and benefits of cloud transformation.

The engaging sessions and presentations were led by Globe’s leading cloud engineers and technology experts who shared their experiences and success stories as well as the challenges.

Speakers at the event talked about the cloud enablement, agility in engineering, transformation of traditional infrastructure, and automation.

During a fireside chat, RJ Mendiola, Globe’s Assistant Vice President for Cloud Service Operations, meanwhile, cited the importance of resilience in helping the youth handle challenges they will inevitably face in life.

“We have to teach the kids nowadays about resilience. In reality, life is not easy. Kailangan nila matutunan and tanggapin that failure is part of progress and it’s leading toward success. It doesn’t matter how much or how many times you fall, what matters is how many times you rise up,” said Mendiola.

Samantha Faye Santos  (L) and Ma. Sharlene Bascon ®, graduating IT students from the Colegio de San Juan De Letran in Calamba, Laguna, said they learned valuable lessons from Campus Connect as they prepare to start their own careers.

Campus Connect also served as a platform for students to learn about Globe’s Cadetship Program, which offers a pathway for aspiring cloud engineers to kickstart their careers at the company.

Participants got to engage in interactive sessions, including live demonstrations, Q&A panels, and case study walkthroughs. These sessions were designed to provide a deep dive into the practical applications of cloud computing and the dynamic work environment at Globe.

Samantha Faye Santos, a graduating IT student from Letran Calamba, said the event was an “eye-opener.”

“Sabi nga po nila, for us graduating, natatakot din kami na wala kami agad experience, baka marami magreject [sa job]. Sabi nila sa amin na be open lang po, go lang po after rejection, then learn fast po,” said Santos, who is eyeing a career in programming and cloud technology.

Akira Fidelino, 20, and Kylene Naiomi Bondoc, 22, computer science students from the Asia Pacific College in Makati City, noted the importance of learning from the field.

“I think it’s very important to attend events like these especially since palapit na kami sa graduation. It gives us the opportunity to network more and build connections na makakatulong sa amin once we enter the workforce,” said Fidelino.

“It’s good for us not only to build connections but also to build our foundation in knowledge. Hindi naman lahat matututnan natin sa school lang. Iba pa rin matututunan natin ‘pag nasa workforce na tayo. So being able to interact with these seniors, getting to know their experience, their journey, and their learnings, how they stabilized their career, is actually very helpful for us to be able to prepare ourselves,” said Bondoc.

Campus Connect 2024 is part of Globe’s ongoing commitment to nurturing the next generation of IT professionals. By collaborating with partner institutions, Globe aims to create tech-driven immersion experiences that prepare students for the future of work. This initiative also opens doors for further collaboration, such as career talks and symposiums, enhancing students’ readiness for a technology-driven future.

For more information about Campus Connect 2024 and Globe’s cloud initiatives, please visit https://www.globe.com.ph/.

Globe Business reinforces its commitment to fortify cybersecurity for enterprises with a partnership with Zscaler. (L-R), Angeline Po, Vice President for Product, Globe Business and Jayda Lam – ASEAN Senior Business Partner, ZScaler.

Globe Business has teamed up with Zscaler, a global leader in cloud security, to offer comprehensive managed security services. This collaboration aims to bolster user access and data protection for small, medium, and large organizations.

Through this strategic partnership, Globe Business reinforces its commitment to enabling digital transformation while ensuring businesses can operate securely in today’s interconnected landscape.

By leveraging Zscaler’s cloud security platform, the Zscaler Zero Trust Exchange™ platform customers get:

• Better Protection: Robust security capabilities help effectively detect, prevent, and respond to sophisticated cyber threats.
• Improved Operational Efficiency: Reduced overhead, friction, and operational costs in configuring and managing security solutions while delivering comprehensive endpoint, cloud, identity, and data protection.
• Increased Competitiveness: Differentiated security offerings backed by trusted providers, enabling organizations to focus on driving their core businesses forward.

Globe Business provides Managed User and Access Security that empowers IT teams to efficiently secure user connections to internet resources and private applications.  Zscaler solutions include Zscaler Internet Access™ (ZIA™) which is delivered as a Security Stack as a Service from the cloud. It is designed to eliminate the cost and complexity of traditional secure web gateway approaches and provide easily scaled protection to all offices or users regardless of location, and minimize network and appliance infrastructure.

Meanwhile, Zscaler Private Access™ (ZPA™) is a ZTNA-as-a-Service that takes a user-centric and application-centric approach to private application access. A cloud-delivered service, ZPA is built to ensure that only authorized users have access to specific private applications by creating secure segments between individual devices and apps.

As the first Managed Security Services Provider (MSSP) for Zscaler in the Philippines, Globe Business provides 24/7 proactive monitoring, threat detection, and incident response supported by its highly skilled security operations center. These solutions offer advanced threat prevention, data protection, and secure access for users across any device, location, or network while reducing the cost and complexity of running a secure enterprise-class network.

“We understand the immense challenges businesses face in navigating the evolving cybersecurity landscape amid rapid digital adoption,” said Angie Po, Vice President for Product at Globe Business. “Joining forces with ZScaler allows us to deliver cutting-edge security capabilities coupled with trusted managed services. This powerful combination enables our customers to embrace innovation confidently, knowing their users, applications, and data are comprehensively protected.”

“Cybersecurity is a top priority for modern enterprises, and we are excited to partner with Globe Business to deliver our industry-leading cloud security services in the Philippine market,” said Foad Farrokhnia, Vice President, Channel & Alliances, Asia Pacific & Japan, Zscaler. “This collaboration underscores our shared vision of empowering organizations to securely transform their businesses through the adoption of cloud and mobility, without compromising performance or user experience.”

Globe Business continues to work with businesses to securely transform their business and operations with its wide network and ecosystem of ICT providers such as Zscaler.  Globe Business ensures that organizations remain consistently prepared for security challenges, enabling them to focus on meeting the needs of their customers. This approach fosters trust between businesses and their clientele, facilitating stronger relationships and sustainable growth.

To learn more about Globe Business and how it can address your  IT requirements, visit https://www.globe.com.ph/business/enterprise/cybersecurity.

Traveling to the Land of Smiles? If you’re a Globe customer, get ready for an amazing new experience in Thailand!

Globe has joined forces with nine leading Asian mobile operators under the Bridge Alliance to roll out the first-of-its-kind “Welcome to Thailand Privileges” campaign.

This exciting collaboration led by AIS Thailand with retail giant Central Department Store Group allows Globe roamers in Thailand to enjoy exclusive shopping discounts, dining deals, and more at over 77 Central and Robinson department stores across Bangkok, Phuket, Pattaya, Chiangmai, Samui and other popular locations until February 28, 2025.

“We’re thrilled to team up with our Bridge Alliance partners to make roaming more rewarding for our customers,” said Paula Rivera-Castillo, Head of Globe International Business.

“Thailand is one of the top destinations for Filipinos, and now our customers can take advantage of world-class shopping and dining privileges on top of Globe’s close-to-local data rates,” she said.

Other Bridge Alliance members participating in the campaign are AIS (Thailand), China Unicom (China), HKT (Hong Kong), CTM (Macau), Telkomsel (Indonesia), MobiFone (Vietnam), Taiwan Mobile (Taiwan), Maxis (Malaysia), and Singtel (Singapore).

Here’s a sneak peek into premium benefits that Globe GoRoam Thailand roamers can unlock in Thailand:

Big Savings While Shopping – Receive discount coupons valued at up to 3,600 baht for use at any Central or Robinson department store location.

Grocery and Food Discounts – Need to restock during your travels? Use a 140 baht coupon for your grocery haul at participating Tops Supermarkets, Food Halls, and Fine Food stores.

Brand Name Game – Prepare for next-level retail therapy with exclusive privileges and discounts worth 12,000 baht from over 45 world-renowned brands, including La Mer, Estée Lauder, Tom Ford Beauty, MAC, Sabina, Guy Laroche, Marks & Spencer, Sanrio, Smiggle, Adidas, Sunglass Hut, Tissot, Zwilling, PAÑPURI, and Dyson.

Foodie Adventures – Taste the best of Thai street food with discounts at iconic spots like Lofter, Eathai, Living House, and the brand new Public Lane | Public Market food haven in downtown Bangkok.

To enjoy the “Welcome to Thailand Privileges,” just activate GoROAM Thailand, then present your passport and GlobeOne app showing the GoRoam Thailand promo at the Customer Service counter of Central Chidlom, Central at centralwOrld, Central Chiangmai, Central Pattaya, Central Patong, Central Phuket Floresta, Central Samui, Central Hatyai. Robinson Rama 9, Robinson Sukhumvit, Robinson Bangrak, Robinson Chiangmai, Robinson Mae Sot, Robinson Jungceylon, Robinson Chalong, Robinson Thalang, and Robinson Hatyai.

GoRoam Thailand gives you 15GB of all-access data for only Php 800, valid for 8 days. Register now via the GlobeOne app.

Level up your Thailand adventure. Stay tuned to glbe.co/RoamingPerks for the latest updates on accessing these travel perks.

To learn more about Globe, visit https://www.globe.com.ph/.

Patrick Gloria, Globe External Affairs Vice President, speaks at the 15th annual Asia CEO Forum in Cebu. (Photo via Asia CEO Cebu)

Globe is committed to continuously innovating and beefing up its network to deliver inclusive connectivity and life-enabling services in the regions, a key officer recently assured Cebu’s business community.

Patrick Gloria, Globe External Affairs Vice President, spoke about Globe’s sustained initiatives towards digital transformation at the recently held 15th annual Asia CEO Forum held in Fili Hotel, Nustar Cebu.

The event brought together business leaders to discuss strategies for advancing their enterprises and contributing to Metro Cebu’s economic development. This year’s forum focused on integrating new technologies, such as artificial intelligence (AI), to revolutionize business operations and spur growth in the region.

“In today’s digital world, connectivity is not a privilege but a right for all. Globe is committed to bridging the digital divide, ensuring that the benefits of the digital age are accessible to everyone,” said Gloria.

He shared Globe’s network initiatives in Cebu aimed at meeting the increasing demand for connectivity. In the last three years, new cell site deployments and expansions of existing sites have bolstered cellular infrastructure, resulting in increased network coverage of of 34% in Cebu City, 10% in Lapu-Lapu City, 9% in Mandaue City, and 47% across the rest of the province.

The company also continues to replace its legacy copper infrastructure with modern fiber technology, greatly enhancing internet speeds and reliability. Over the past five years, Globe has built 241,000 fiber-to-the-home (FTTH) lines, with 30% in Cebu City, 12% in Mandaue City, 12% in Lapu-Lapu City, and 46% across the province.

Beyond investing in infrastructure, Gloria noted the importance of investing in people. Globe maintains a steadfast focus on its customers, believing in following their journey, understanding their unique needs, and addressing these needs through innovative technology.

Globe, fast expanding into a full-fledged technology company, explores customer-centric solutions that democratize financial services, primary healthcare, and e-commerce. Through its ecosystem of digital platforms, including GCash and KonsultaMD, Globe empowers individuals and businesses, fostering a more inclusive and resilient digital economy.

Globe’s commitment to sustainability is also evident in its adherence to the United Nations Global Compact Principles and its pledge to achieve zero carbon emissions by 2050.

He also acknowledged the importance of Globe’s partnerships with national government agencies and local government units (LGUs) to expedite the deployment of connectivity infrastructure through streamlining the permitting process.

The Asia CEO Forum Cebu underscored the significant role of digital transformation in driving economic development and improving the lives of people in the Visayas. Globe’s sustained efforts towards inclusive connectivity play a vital role in realizing these goals, ensuring a vibrant and prosperous future for Metro Cebu and the rest of the nation.

To learn more about Globe, visit https://www.globe.com.ph/.

Ernest Cu, Globe President and CEO, talks about Globe’s long-going support for cancer-stricken employees as Globe joins the Working With Cancer pledge.

First PH telco to support global campaign vs cancer stigma

Aiming to remove the cancer stigma and provide greater support for stricken employees, Globe has joined the Working With Cancer pledge led by French multinational advertising and public relations firm Publicis Groupe.

Globe is the first telco not just in the Philippines but also in Southeast Asia to participate in the global effort, joining over 1,700 others from around the world that have joined the pledge.

The initiative is a call to action for business leaders to take charge in abolishing the stigma and insecurity that people with cancer face in the workplace and to create a culture of support for those who need it most. This aligns with Globe’s goal to provide comprehensive care and assistance to its employees, ensuring that they always feel secure and valued.

By signing the pledge, Globe commits to a five-point action plan:

• ●       Understanding and implementing policies and programs to support affected employees
• ●       Raising employee awareness of the commitment
• ●       Fostering workplace conversations about the disease
• ●       Tracking progress
• ●       Continuously learning and improving support measures

“Globe is a highly focused entity when it comes to employee welfare. We hope to set an example for the rest of the community in terms of supporting employees in this situation. My hope is that by bringing this issue to the forefront and to public awareness, we’ll be able to raise funding and draw more attention to it,” said Ernest Cu, Globe President and CEO.

To ensure the health and well-being of its employees, Renato Jiao, Globe’s Chief Human Resource Officer, highlighted how the company prioritizes preventive measures, including annual physical examinations for early detection and preventive care. Globe is also set to launch health education and awareness campaigns while continuously seeking innovative ways to address and complement the medical needs of its workforce.

“Aligned with our commitment to Alagang Globe, we promise to handhold our employees throughout their entire journey with us. Our care is a constant presence, and we continuously prioritize their comprehensive well-being and growth, especially their health,” he said.

AC Health joined Globe at the recent pledging ceremony, reiterating their commitment to providing excellent cancer care to afflicted Globe employees.

“AC Health is deeply honored to build on our longstanding partnership with Globe, which reflects our shared commitment to elevating healthcare for their employees. Through programs like Working With Cancer, we are dedicated to providing comprehensive care and support to employees facing cancer, ensuring they receive the best possible treatment and assistance throughout their journey,” said Paolo Borromeo, AC Health President and CEO.

Arthur Sadoun, Publicis Groupe CEO, welcomed Globe’s participation in the pledge, calling it a milestone in the long relationship between the two organizations.

“Today you are joining over 1,700 companies all over the world who are committed to build a more inclusive, more supportive workplace for all of those impacted by cancer and their families. I cannot thank you enough for joining us in this journey. We are so proud to have Globe by our side and signing the pledge is just another example of your exemplary company culture, always investing in your people and their well-being,” said Sadoun via a video message. Sadoun initiated WWC following his own cancer diagnosis in 2022

An estimated 9,000 cancer patients die every year in the  Philippines, and nearly half of them are premature or preventable, according to the government think tank Philippine Institute for Development Studies in 2023. An estimated 25,000 cancer cases, meanwhile, are reported in the country every year.

Globe’s participation in the Working With Cancer initiative underscores its commitment to fostering a supportive and inclusive workplace, paving the way for a brighter future for all employees affected by cancer.

To learn more, visit www.globe.com.ph.

Renato Jiao, Globe’s Chief Human Resource Officer, talks about the importance of prevention and early detection in managing cancer cases within the company.

Edit feature available on SIM registration platform

Globe reminds its customers to remain compliant with the SIM Registration Act by keeping their data up to date in its online SIM registration platform in case some of their details have changed since they first registered their SIM.

The SIM Registration Act, enacted in December 2022, mandates the registration of all SIMs to enhance public safety and security by serving as a deterrent against SIM-aided criminal activity.

The law requires SIM users to register using correct and complete details, including the submission of a verifiable photo ID. Customers may easily update their registration details as needed:

• Change in residential address
• Change in last name after getting married or legally changing it.
• Updated valid government ID

“We understand that life circumstances may change, and it’s essential for customers to reflect those changes in their SIM registration information,” said Darius Delgado, Globe Vice President and Head of Consumer Mobile Business. “Our goal is to make the update process as convenient as possible, ensuring that they remain compliant with the law while minimizing any potential disruptions to their mobile services.”

Globe encourages all its customers to take advantage of this easy edit option, launched in June last year, to remain compliant with the law. Globe also reminds customers to submit accurate details and a real photo ID as providing false information or failing to update SIM registration details could result in penalties under the law.

Each customer may update SIM Registration details for up to two times a year.

To update SIM registration details on the portal, customers can follow these simple steps:

• ●       Log in to the Globe SIM registration portal.
• ●       Navigate to the registration section and select the “Edit” option.
• ●       Make the necessary changes to personal information, such as name, address, email, and profile photo.
• ●       Save the updated information and ensure that the changes are correctly stored.

Globe is committed to maintaining a secure and reliable SIM registration system. The company continuously improves its systems to safeguard user data and maintain the integrity of its services.

Key security measures that Globe has initiated for SIM registration include advanced encryption protocols to secure data transmitted during the registration process, live photo capture technology to prevent the use of stock or pre-existing photos, and limited ID submission retries to prevent random or repeated attempts to register with fictitious documents.

By ensuring that all SIM registration details are up to date, Globe and its customers can work together to create a safer and more secure telecommunications environment in the country.

To learn more about Globe, visit https://www.globe.com.ph/.

Globe welcomes the Philippines’ advancement in the latest ICT Development Index of the International Telecommunication Union (ITU) as it calls for greater collaboration to remove barriers to connectivity.

This, as the Philippines continues to rate below the global average, lagging behind its neighbors in Southeast Asia.

The 2024 edition of the index released by the ITU, a specialized agency of the UN, scored the Philippines 74.4, an improvement by 14% from last year. But this score is still below the global average of 74.8 and way behind Southeast Asian neighbors such as Singapore, which scored 97.8, Malaysia with 95.0, and Thailand at 91.0.

The Philippines’ score places it among the lowest five in the region, better only than Cambodia (72.6), Laos (65.3), Myanmar (63.8), and Timor-Leste (39.2).

“We are optimistic that we can score even higher in the global ICT Development Index.  This should serve as an impetus for all stakeholders including industry players and the government to work more closely to address persistent gaps in our connectivity infrastructure,” said Ernest Cu, Globe President and CEO.

“The private sector has poured several billions in resources for ICT development. We cannot do it alone. There are barriers that can only be addressed through strong collaboration among the industry, government, and other stakeholders,” said Cu.

Greater ICT investment

Cu reiterated that the country needs more substantial investments in digital infrastructure. The private sector has invested a combined PHP 640 billion in just three years, from 2021 to 2023, to upgrade the quality of the country’s connectivity infrastructure.

Globe alone has invested Php 265 billion in capital expenditure and Php 236 billion in operational expenses in the past three years to enhance its network capabilities.

In contrast, the Department of Information and Communications Technology invested only Php 7.6 billion for internet infrastructure from 2018 to 2024.

The Private Sector Advisory Council, a Malacañang-initiated body that brings together industry players, has called on the government to allocate at least Php 240 billion to improve internet infrastructure and work with the private sector to build 35,000 new cell sites across the country.

The Connectivity Plan Task Force (CPTF), led by Cu under the PSAC, is also working with the DICT for the rollout of connectivity infrastructure in Geographically Isolated and Disadvantaged Areas (GIDAs). Globe’s network currently reaches over 500 GIDAs.

Policy reform

Globe also reiterated its call for policy reform to allow connectivity to flourish.

These include the provision of space for telco infrastructure in housing developments and the removal of lease fees for telco infrastructure in buildings and developments through amendments to the outdated National Building Code (1977). Bills seeking this reform are still pending in Congress.

“Telcos should not be charged for installing infrastructure inside buildings and developments that will provide connectivity, which is now a basic necessity like power and water. It is a life enabler, supporting commerce, people’s livelihood, education and leisure needs,” said Cu.

Globe also hopes for the full implementation of Executive Order No. 32, issued in 2023 to streamline the permitting process for telco infrastructure. Globe notes how certain local government units still find ways to circumvent the order, making the approval of permits difficult and slow for telcos.

Broadband access

Amid policy gaps that hinder connectivity, Globe continues to find ways to make broadband connection more affordable to Filipinos.

Last year, Globe launched GFiber Prepaid, which seeks to democratize connectivity by offering fiber-strong broadband connection for as low as Php 33/day. Rolled out in line with Globe’s drive for digital inclusion, GFiber Prepaid offers flexible and reloadable UNLI internet access with no lock ups and monthly bills.

Globe also looks forward to the implementation of the government’s National Broadband Plan, which aims to provide free WiFi connectivity across the country. This project involves the development of a neutral fiber backbone to provide connectivity for government agencies and government-led last mile projects.

About 80 senior citizens from around Pasig City turned up for Globe’s Senior Digizen Learning Session at the San Miguel Elementary School, June 26, 2024.

Pasig City resident Tessie Lumacan, 61, was once scammed– a distressing incident that underscored the importance of digital literacy for seniors. The former Overseas Filipino Worker (OFW) in Hong Kong had fallen victim to a phishing scam involving her brother’s hacked Facebook account, where she unknowingly sent her hard-earned money.

“Na-scam na ako eh. Kaya careful akong magpress ng mga link link na yan,” she said.

This experience left her wary of online interactions, making Globe’s Senior Digizen Learning Session an invaluable opportunity for her and other seniors to learn more about avoiding scams and effectively using digital tools.

Globe recently brought the Senior Digizen campaign to the San Miguel Elementary School in Barangay San Miguel, Pasig City, gathering some 80 seniors from various barangays across Pasig in half a day of learning digital skills.

At hand were 45 Globe volunteers who assisted the seniors as they learned lessons on the basics of using mobile phones, fundamentals of cybersecurity, and making the most out of apps such as GCash and KonsultaMD.

Pasig City Councilor Paul Roman Santiago thanked Globe for bringing the program to the city, citing the importance of digital literacy for seniors amid the prevalence of scams.

For Lumacan, the session was a turning point: “Kahit ‘yung mga tumatawag, sabihin “Congratulations, nanalo ka!” hindi ko na ‘yan gagalawin, hindi ko na pipindutin ‘yung link kasi na-phobia na ako dyan. Kaya at least alam ko na ngayon,” she explained, expressing her improved confidence in handling potential scams.

Former teacher and call center agent Elda Hernandez, 61, echoed the sentiment. “Phishing, smishing, vishing. ‘Yung differences nila natutunan ko, how to avoid them, pagpasok sa telepono mo ng mga messages. You have to be careful about clicking the links that they send you,” she said.

Both also highlighted their newfound knowledge about GCash and KonsultaMD: “Paying your bills, you can send money to others, you can receive money from your bank to your GCash, even from abroad,” Hernandez said.

“Ang hirap pumunta ng mga doktor eh, ang lalayo ng mga ospital, clinic, kaya siguro mas madali para sa akin ‘pag nag-consult ako via online, mas hindi kami hirap, hindi kami pagod di ba?” added Lumacan.

Like Lumacan and Hernandez, learning about GCash and KonsultaMD was also particularly valuable for Alleili Canilla, a 72-year-old retired communications professional from Barangay San Miguel, and 67-year-old Rafael Yamio, from Barangay San Jose.

“Ang pinakamahalagang lesson na natutunan ko sa inyo ay tungkol doon sa GCash. Actually, di ko alam ang GCash noon, ngayon alam ko na. At saka yung mga consultation sa mga doktor,” said Canilla.

Yamio said the session helped him recover his GCash account. “Nawala ‘yung GCash nung isang beses sa cellphone. Tapos na-recover ko rin. Doon sa speaker, doon ko lang nalaman na ‘ah, pwede palang ganito’,” he shared.

He said the Senior Digizen Learning Session is important for seniors like him in this digital age: “Kailangan mong matuto para sa sarili mo, hindi para umasa ka sa anak, sa kapitbahay, o sa kaibigan,” he stressed.

Such feedback from the participants shows the importance of initiatives such as the #SeniorDigizen campaign, which is part of Globe’s broader push for digital inclusion.

By addressing seniors’ apprehensions about technology and protecting them from online risks, the program empowers them to use online services with confidence and enhance their quality of life.

“We are committed to fostering digital inclusion for all, especially our senior citizens who might feel left behind in the rapidly evolving digital landscape. The Senior Digizen program is designed to empower the elderly with life-enabling knowledge and skills they need to navigate the digital world confidently and safely,” said Yoly Crisanto, Chief Sustainability and Corporate Communications Officer at Globe.

As the nation continues its rapid digital transformation, Globe remains dedicated to creating an inclusive digital future. The company’s various initiatives reflect its commitment to promoting digital literacy across all segments of society.

To learn more about Globe, visit https://www.globe.com.ph/.

Globe volunteers guide senior citizens through digital literacy lessons at the Globe Senior Digizen Learning Session in Pasig City, June 26, 2024.