By Liezelle Soriano
MANILA — Department of Trade and Industry Assistant Secretary Amanda Nograles warned online sellers on their “no video, no refund” policy saying it is not legal.
Online sellers have been imposing the said policy wherein buyers should take videos of the product for it to be replaced in case it was defective.
Nograles also stressed that the “no return, no exchange” is illegal.
“Sa katotohanan, ‘yung ‘no return, no exchange’ isa rin yan na ipinagbabawal ng DTI kasi karapatan ng consumer na pwede niyang ibalik ‘yung item na nabili niya kapag ito ay depektibo. Kapag ‘yung item ay depektibo, bukod sa ibalik yung item, may option din siya na humingi ng replacement o pwede rin siyang humingi ng full refund ng item na binili niya, pwede rin niyang ipa-repair,” she said in a radio interview.
The DTI official also pointed out that such was an example of deceptive sales act.
“Isang halimbawa ‘yan ng deceptive sales act yung nagpapa-video ka bago tanggapin yung item,” Nograles said.
(el Amigo/MNM)
