#AlagangGlobe extends support to affected customers
Globe’s network and core services are operational amid non-stop rains and floods brought by Typhoon Carina and the southwest monsoon.
On Wednesday, call, text and data services in areas affected by the typhoon remained operational, with isolated cases of interruption due to commercial power outages. Globe has also prepositioned personnel for quick response in case of any network emergency.
“We would like to assure our customers that our network is ready for any potential impact of the typhoon and the enhanced habagat on our infrastructure. Our network facilities across the country are built for resilience, with generators and batteries on standby in case of commercial power outages,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.
Rains continued to batter Metro Manila and other parts of Luzon Wednesday due to the effects of Carina, which also worsened the impact of the southwest monsoon. This has caused persistent rains and widespread flooding, shutting down major roads around the metro.
According to PAGASA, expect moderate to intense rains over various areas in the western portion of Luzon until Thursday. Malacañang has suspended work in government and classes in all levels in Metro Manila, while private companies have allowed workers to work from home.
The public is advised to stay updated and get verified weather reports. Globe provides free data access to the website of the National Disaster Risk Reduction and Management Council (NDRRMC).
#AlagangGlobe
Globe has also provided connectivity support and other forms of aid for residents in affected areas. Globe Prepaid and TM customers are getting free unli calls and texts to all networks, free 100MB of data for internet surfing and other apps, and another 100MB for Facebook, Viber and more valid for one day.
Globe At Home Prepaid WiFi users in areas stricken by the typhoon and habagat, meanwhile, received free 5GB of data that they may use within three days. Globe GFiber Prepaid users were given seven days of promo extension, allowing them to use connectivity services for free for one full week.
Globe Postpaid and Globe At Home customers, meanwhile, were granted extended payment due dates to cushion the economic impact of the storm. Globe At Home Postpaid customers also received 15GB of shareable data.
Globe’s telehealth provider KonsultaMD is also providing customers in affected areas one free video consultation with a general practitioner. This offer, valid for one time use within one month, can be accessed via the code ALAGANGGLOBE.
Valid for 1 time use for 1 month
Globe is ready to deploy Libreng Tawag, Libreng Charging and Libreng WiFi stations in affected areas where communication services may be affected.
Customers are encouraged to support relief efforts by donating their Globe Rewards points via the GlobeOne app.
For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.
