Meralco must issue a written 48-hour notice to consumers before disconnection — SC
MANILA — The Supreme Court has ruled that Manila Electric Company (Meralco) is required to issue a 48-hour disconnection notice to consumers before cutting off their electric supply.
Meralco’s appeal against a Court of Appeals decision was rejected by the Supreme Court, upholding the violation of the Anti-Electricity and Electric Transmission Lines/Materials Pilferage Act of 1994 (Republic Act 7832).
The case originated from a complaint filed by Lucy Yu, who alleged that Meralco forcefully entered her office at the New Supersonic Industrial Corporation (NSIC) in Valenzuela City and disconnected the power without prior notice.
This resulted in power loss both at Yu’s residence and the NSIC factory.
In its official statement, the Supreme Court emphasized that Meralco must adhere to due process by providing a written notice to consumers at least 48 hours before disconnection.
The Court emphasized that Meralco’s failure to comply with this requirement constitutes a violation of the consumer’s right to due process.
Consequently, Meralco was presumed to have acted in bad faith during the disconnection of Yu’s electric service.
As a result of the ruling, Lucy Yu is entitled to receive compensation totaling P150,000. This includes P50,000 for temperate damages and P100,000 for exemplary damages. (ai/mtvn)
